How to Contact TLCBet

We care about our customers! TLCBet ensures that your queries will be answered, whether that's via our Help Centre or via one of our multiple channels, which are available for you to raise any issues, make suggestions or ask questions. Whatever the nature of your query, you’re bound to find the appropriate and most convenient means of contact, as listed below:

  • i) By Live Chat: contact us between 8am and 9pm BST, while on the move, or on your desktop:
  • ii) By Email: Contact Customer Service enquiries at
  • iv) By Post: 22A Castle Street, Douglas, Isle of Man, IM1 2EZ


If you wish to lodge a complaint please contact us at: We try our very best to uphold the highest standards in fair and safe gaming and will aim to resolve your dispute through our escalation procedure.

UK Licensed gambling operators are required to offer dispute resolution by an independent third party or 'alternate dispute resolution' (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1.
We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR.
Please direct unresolved complaints to them at telephone number +44 207 347 5883.
Further details about IBAS can be found at