How to Contact TLCBet

We care about our customers! TLCBet ensures that multiple channels are available for you to raise any issues, make suggestions or ask questions. Whatever the nature of your query, you’re bound to find the appropriate and most convenient means of contact, as listed below;

      o By Live Chat: contact us between 7am and 11pm BST, while on the move, or on your desktop. Simply Click here
      o By Email: Contact Customer Service enquiries at
      o Send your documents to:
      o By Post: James House, 1st Floor, 11-13 Hill Street, Douglas, Isle of Man IM1 1EF

If you have any customer support queries, please email us at

Do You have any complaints?

If you are not entirely satisfied with any part of our service, we encourage you to lodge a complaint accordingly. We do our utmost to prioritise any grievances and will try to resolve your issue via our escalation procedures. In the event that a satisfactory resolution cannot be reached, you can lodge your complaint with the Authority listed below:

Being a UK Licensed gambling operator, we offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct any unresolved complaints to them directly, at telephone number: +44 207 347 5883.

Further details about IBAS can be found at