Answers to your Frequently Asked Questions



TLC is the company that cares. Find the answers to some of our most frequently asked questions in regards to your account, payments, sportsbook, casino and general inquiries. You can also find TLCBet support related to browsers and general troubleshooting issues. For any questions, queries or concerns that are not highlighted below, you can direct any such inquiries to our customer support team via live chat or email.



How do I open an account with TLCBet?

You will see a ‘JOIN NOW’ button at the top right of our website.

Registering should take no longer than a few minutes. Follow the simple steps, fill in some basic information and start betting.

What if I forget my Password?

  • Attempt to Login as per normal
  • Desktop: click on ‘Forgot password?’
  • Mobile or Tablet: head to HELP > LOST PASSWORD
  • Fill in your username and Email address and we will send you a new password

What if I forget my Username?

Please contact customer support via email or live chat. Our team will help you to regain access to your account.

Can I close my TLC account?

You can close your account at any time by contacting customer support via email or live chat. Please visit our Responsible Gambling page for details on self-exclusion, time outs and other measures to keep you safe.

Can I set daily deposit limits?

Yes, you can. Please visit our Responsible Gambling page for further information

What is the minimum sum for making a deposit?

Usually $/£/€ 20.00. Please refer to the Deposits & Withdrawal" page for more detail.

Which deposit methods are accepted?

We accept credit and debit cards, Visa and MasterCard. We also accept e-wallets, Skrill and Neteller.

Is there a fee to make a deposit or withdrawal?

Deposits and withdrawals are free with TLCBet. However, your card scheme, e-wallet or bank may charge you to move or upload money. Please check with your service provider.

How long does it take for the deposit to reflect in my TLC account?

In accordance with the terms of our Online Gambling Licence and Anti-Money Laundering legislation, we may need to see further identification from you before approving a withdrawal from your account. As soon as this has been satisfied, we will process your request as quickly as possible. How quickly the money is reflected in your account depends on the method of payment used and the banks involved, but clearing will usually take 2-3 days.

How long does it take to withdraw from my account?

In line with the terms of our Online Gambling Licence and Anti-Money Laundering legislation, we may need to see further identification from you before approving a withdrawal from your account. As soon as you have satisfied these requirements, we will process your request as quickly as possible. How quickly the money is available in your account depends on the method of payment used and the banks involved but clearing will usually take 2-3 days.

What are the advantages of betting with TLCBet?

We're here to give you your best-loved betting experience. TLCBet offers a wide selection of events and markets, along with competitive odds and a host of exciting sportsbook features. We also strive to bring you the very best in Live Betting with over 25 thousand events each month!

How do I place a multiple or accumulator bet?

Choose your desired selections; below this, you will have multiple bet options where you can tick the box(s) of your choice and select a stake.

What are the minimum and maximum stakes I am able to make?

You can submit a stake higher than the maximum allowed. Upon doing this, your bet will be referred to a trader who will either an approve it or give you a new offer.

How long does it take for the deposit to reflect in my account?

Deposits normally clear immediately but this depends on the method of deposit and whether you have used that method before.

What is a ‘Cash Out’?

‘Cash Out’ is a sportsbook feature that allows you to take a profit or a loss on your in-play bet before the end of the game/event. Your Cash Out offer will reflect live market prices.

How do I Cash Out my bet?

Please refer to the Cash Out page under our sportsbook features.

Why Can’t I Cash Out my bet?

Cash out is not available for all bets. Please check ‘My Bets’ regularly to see if you have a Cash Out offer.

What is a Bonus Token?

A Bonus Token is a bonus or coupon that you can use to place a bet. If your Bonus Token bet wins, you will only receive the winnings from this bet. The bonus amount is not included in bet returns.

Where do I find my Bonus Token.

You can check Active and Previous Bonus Token history on the Bonus Information page.

How do I use my Bonus Token?

To use your Bonus Token, simply follow the steps outlined below:

  • Choose your selection/s on single or accumulator, pre-match or live bets.
  • Select ‘Bonus Token’ from the drop-down box; this will automatically populate your bet amount.
  • Then, click the ‘Place Bets’ button. It’s as simple as that!

My Bonus Token has expired. Can I have another one?

Bonus Tokens are valid for 5 days from the date of issue. TLCBet cannot re-issue if the Bonus Token has expired.

My Bonus Code has not worked. Now what?

You can verify find your credits in: Bonus + Balance wallet. This is your deposited funds and bonuses combined. If you still believe your bonus code has not worked, please contact our support team via email or live chat.

What is the Wagering Requirement on my bonus?

If you are unsure about your bonus and its wagering requirement status, you can check by contacting our support team via email or live chat.

Can I opt out of a bonus?

Once a bonus has been used, you cannot opt-out without forfeiting any winnings won during the bonus period. Only the actual deposit amount can be returned in these situations.

Responsible Gambling

TLCBet is the company that cares. That’s why we encourage you to gamble sensibly and with caution. You can see what measures we have put in place to keep you safe on our Responsible Gambling page.

Regulations

TLCBet is powered by TGP Europe Ltd of 2nd Floor Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB. TGP Europe provides software and network services in the Isle of Man under a licence issued to TGP Limited under the Online Gambling Regulations Act 2001 on 23 September 2012.

Licences

TGP Europe Ltd is licensed and regulated by the Gambling Commission of Great Britain for provision of services to the United Kingdom. Licence Number 013599V.

Complaints

If you are unhappy with any part of our service, please contact us immediately via Customer Support. In the event that a satisfactory resolution is not reached, you can lodge your complaint with the Authority detailed below:

UK Licensed gambling operators are required to offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct unresolved complaints to them at telephone number +44 207 347 5883. Further details about IBAS can be found at http://www.ibas-uk.com/

Many of the technical errors you may experience can be solved with simple fixes. The most common of these are associated with unsupported browsers and/or issues with caching and cookies. If we are experiencing major technical issues related to maintenance, you will be informed via the website and/or email. For any other technical questions, feel free to contact our caring customer support team, who will talk you through the steps required to resolve your particular issue – with tender loving care.

At TLCBet, we do everything in our power to minimise the potential of technical difficulties. We do this by constantly monitoring the performance of our website and games, by using only the best software providers, and by undergoing regular site maintenance to streamline and improve processes.

The most common technical issues are highlighted below:

Unsupported Browsers

We no longer support Internet Explorer 8 (IE8) browser when developing and testing new features. On a global level, Microsoft has also stopped the maintenance for IE8 for various reasons. No loss of existing functionality is to be expected; however, future irregularities may occur.

General Troubleshooting

Referred to as cache and cookies, all web browsers store pages, search history and preferences. This helps to speed up internet usage, streamline processes and to customise your search results.

Continued use of the browser can build up a large storage of cache and cookies which can eventually slow down and cause errors when using the internet. In this case, it is essential to clear your cache and cookies, which should ideally be done once a week.

For all Technical Support questions, queries or concerns, please email us at support@tlcbet.co.uk